Refund and Returns Policy

As a registered business operating under the name Buyzone International, we proudly present prashastaveda as our brand name.

Thank you for choosing Prashastaveda! We are committed to providing you with high-quality products. However, we understand that there might be instances where you need to request a refund or return. Please take a moment to read our refund and return policy outlined below:

Refund Policy:

1. Defective Products: If you receive a product that is defective or damaged, we will gladly offer you a refund. To be eligible for a refund, please notify us within 1 day of receiving the product. You can contact our customer support team at support@prashastaveda.com. We may require photographic evidence of the defect or damage.
2. Refund Process: Once your request for a refund is approved, we will initiate the refund to the original payment source used during the purchase. Please allow up to [number] business days for the refund to reflect in your account.
3. Cash on Delivery (COD) Orders: For COD orders, the refund will be issued as store credit to your Prashastaveda website wallet. This credit can be used for future purchases on our website.

Return Policy:

1. Return Eligibility: We accept returns only for defective products. If you receive a defective product, please notify us within 7 days of receiving the product.
2. Return Authorization: Before returning the defective product, please contact our customer support team to initiate the return process. You can reach us at support@prashastaveda.com. We will provide you with a return authorization and further instructions.
3. Return Shipping Charges: The customer is responsible for the shipping charges incurred during the return process. We recommend using a reliable shipping service with tracking to ensure that the return reaches us safely.
4. Product Condition: The returned product must be in its original packaging and in the same condition as when you received it. Please include all accessories, labels, and documentation that were included with the product.
5. Return Process: Once we receive the returned product and verify its condition, we will process your refund. This may take up to 7 business days from the time we receive the return.

Exclusions:

Please note that our refund and return policy does not cover:

• Products damaged due to misuse, neglect, accident, alteration, or improper storage.
• Products with normal wear and tear or natural variations.
• Products returned without proper authorization.

If you have any questions or concerns about our refund and return policy, please feel free to contact our customer support team. We’re here to assist you.

Contact Us:

For any queries or assistance related to refunds and returns, please reach out to our customer support team at:

• Email: support@prashastaveda.com
• Phone: 80621-77949

We appreciate your trust in Prashastaveda and look forward to serving you with the best products.

Note: This policy is subject to change without prior notice. Please review our policy whenever you make a purchase.